CV of Service Delivery Manager / Service Management , looking for a job of Software Sales Execution, Software Service Management, IT Operation Management, Project Director /

Cv de Service Management

IT Operation Manager, Service Delivery Manager, Sales Executive, Senior Consultant, Project Director

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CV Code: 5df7f87c6d6b5462
Date of last connection: 2020-03-16

Mr. Na... E...



Current situation:

Current industry: Information Technology

Size of the company: More than 1,000 employees

Current position: Service Delivery Manager

Number of years spent at this position: 3-5 years

Number of persons you managed: 6-10 persons

Annual salary: 80000.00 EUR

Total working experience: more than 15 years

Availability: Immediate availability

Job sought:

Positions: Service Management, Software Sales Management, IT Operation Management

Industry: Software Vendor, Information Technology Services, Banking

Desired type of contract: open-ended contract, fixed term contract

Desired working time: Full-time

Minimum annual salary desired: 70000.00 / 90000.00 EUR


Highest educational level completed: number of years studied and completed with a diploma after highschool : +1

Last diploma : Bachelor degree in Network Management and Architecture

Current educational level : +1

Other training courses :

Divers :

Geographical mobility: Country : Canada

Known Tools / Software/ Methods IBM Global Sales School, Scrum, DevOps, Netcool, Tririga, TSM, Qradar, ITIL. CA Agile, BigFix, IBM Maximo Asset Management, Application Performance Management, CyberSecurity, Security Intelligence, Application Portfolio Management, IT Assets Obsolescence Management, Cloud Computing, IT Operation Management

HGV, LGV, special vehicles licences

Languages Arabic : Native
French : Working language
English : Fluent


Mr. Na... E...



Cloud solutions
experienced professional seller with consultative and design thinking

Sales executive with
international experience of gaining and building trust of new and existing
customers, selling direct and indirect.

Ability to monitor, manage
and achieve critical metrics; qualified leads, YoY business growth, quota
achievement, forecast accuracy, pipeline build to sustain growth.

Ability to understand
customer’s budgetary and funding process, procurement and decision making
process, approval including key players and timing process.

Proven experience in negotiation, influencing,
finding projects sponsorship for successful implementation.

Ability to drive multiple service opportunities from
signing to sign off while keeping green KPIs.

Broad technical knowledge
(infrastructure, Cloud, DevOps, AI, Agile, Cyber Security, Data Governance,
Python, Machine learning, …)

IBM Cross SW Services
Manager: North Africa (Casablanca Morocco)

Sales leadership to close opportunities and achieved business targets with
double digit growth each year (from
1.7M$ to 2.5M$ and 3.7M$).

Respected and Monitored
SW services business KPI (GP, PTI, Forex …) in a tough delivery context by reducing SOW preparation from
weeks to days and optimizing project TCV to beat competition and meet
customer budget.

a complementary ecosystem to IBM SW Lab services to meet market
competitiveness and coverage.

Worked with IBM internal
ecosystem to create and meet customers’ business outcomes.

strategic alliances with key account managers to create joined SW services
territory and pipeline.

WW key resources to scope customer projects handle RFP’s and align with IBM
SOW process.

virtual resources to handle and deliver multiple opportunities.

and maintained personnel leadership and skills to align with IBM Cloud and
Cognitive strategy and market trends.

IBM Cloud and Smarter Infrastructure Sales
Leader: North Africa (Casablanca Morocco)

two consecutive year business growth (7% and

consistent and constant quota (138% and 120% with. IBM Hundred Percent Club
2014 award)

first IBM Hybrid Cloud service assurance platform in Morocco (TCV 2M$).

first IBM TRIRIGA ERP for Real Estate Management solution in
North Africa (TCV 2,7M$).

and Indirect Sales (Via VAR and BP).

recruitment and support.

success, established customers and contacts, and solid territory knowledge.

Oracle Cloud Senior Consultnat/Business
Developer: North Africa (Casablanca Morocco)

within key accounts Oracle cloud penetration strategy and identified
customer’s innovative LOB personas.

with innovative LOB personas to position Oracle Cloud solutions through value
based selling, business case definition, ROI analysis, references and analyst

and addressed Cloud deployment challenges (data sovereignty, application
portability, master data management, ROI, right cloud model deployment).

with the collaboration of account managers of the strategy of penetration of
Oracle IaaS Cloud solutions within key accounts (BAM, Ooredoo, Maroc Telecom,
OCP, CIH ...).

of innovative customer entities (Digital Factory) to position Oracle Cloud
solutions through client use case (example: customer specific tool chain),
and Agile mode.

of cloud deployment issues, such as data sovereignty, application
portability, cloud model management tailored to the business customer.

Oracle Cloud services discovery sessions with Oracle Labs assistance
(customer uses cases identification and PoC implementation example Chatbots).

BNP Paribas International
Retail Banking- IT Assets Obsolescence Manager for 13 countries (3000 Men/days):
Casablanca Morocco

Defined and implemented the
Obsolescence Management process signed by the CIOs of 13 countries.

Automation of inventory
consolidation, scoring of obsolescence and generation of remediation plans (MongoDB,
Talend ETL, ClickView, integration with the CMDB and Regional Applications
Base Repository).

Follow-up of the
implementation of the remediation / action plans with the CIO of each region
and application business owners.

Evolved obsolescence management
process from server-centric to application centric (Products and Finances,
Distribution, Compliance and Regulatory, Core banking, etc.) then regional
site s centric.

Identified the appropriate
technical and business sponsors to promote the management of obsolescence.

Preparation and
presentation of the budget file to the operational committee.

Strengthened the alignment
with the IT Risk and Cybersecurity program (patches management, shadow IT,

Animated of 4 steering
committees per year of Obsolescence management

Followed-up of the risk
acceptance sheets signed by the regional CIOs and CISOs of each subsidiary.

Atos-Evidian Pre-sales Manager,
Service Assurance Telecom Europe: London

Hired and setup the presales organization.

the pre-sales operations on the ground (Broad band services for: France
Telecom, H3G UK, Telenor, Telia, BT Wholsale, T-MOBILE and COMNITEL).

and supported of the indirect channel (CGEY, SEMA, Schlumberger, LOGICA,
Steria and Teligent).

the marketing team delivering the technical support to the media,

and managed of professional services catalogue.

Atos-Evidian Service Assurance Management System
Consultant for Ericsson: Stockholm Sweden.

and helped defining EMS alarms and performance solution KPIs.

and guided Ericsson’s team in new EMS integration architecture within global NM-OSS

and supported Ericsson’s development team during EMS prototype development.

support and training for the new implemented EMS to Danish team;

Cover letter

Mr. Na... E...



IT Operation Manager, Service Delivery Manager, Sales Executive, Senior Consultant, Project Director

With my 23 years of experience I am able to handle multiple tasks in a fast-paced and time-sensitive environment. At my last positions with IBM Morocco, Oracle and BNP Paribas I had quite a few wins I’m proud of, including:
-sold the first service management platform for CSPs for $2M in North Africa,- sold the first real estate management platform for $3M in North Africa,- executed sales leadership to close opportunities and achieved business targets with
double digit growth each year (from
1.7M$ to 2.5M$ and 3.7M$).- reduced SOW preparation from weeks to days.- implemented IT asset obsolescence management process over 13 countries in 8 months.

All the above show I take my work seriously and care about the results I deliver on behalf of my company. Were you to hire me at your company, I would bring that same drive and commitment each and every day.

Mr. Na... E

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